How ordering works: samples, payment, shipping and import charges

The short version

These are LOMERAQ's standard ordering terms. Anything not listed here — currency, payment method, shipping terms and any changes after approval — is confirmed in writing in your quotation.

• Sample fee: quoted per product, based on the garment and its branding.
• Sample fee credit: credited against your bulk order when the bulk order is 150 pieces or more.
• Sample shipping: paid by LOMERAQ.
• Payment: 50% on order confirmation and the remaining 50% before shipment — for samples and for bulk.
• Sample production starts once the 50% deposit is received.
• Quotations are valid for one week.
• Import duty, VAT and customs clearance in your country are paid and handled by you, the buyer.
• Defects: report them with photos as soon as you receive the goods; we remake or refund.

From enquiry to delivery, step by step

Every order follows the same gates, so you always know what you are approving and what you are paying for.

1. Enquiry — send a tech pack, a sketch or a reference photo. A technical reviewer replies with a free manufacturability assessment and any questions.
2. Quotation — an itemised quote for your product, quantity and branding, valid for one week.
3. Sample — you confirm the quote and pay the 50% deposit; sample production starts. Development takes a minimum of 1–2 weeks. Before the sample ships, we confirm the design with you.
4. Revisions — we keep revising until you are satisfied with the sample.
5. Bulk order — you approve the sample and confirm the bulk order with a 50% payment. The approved sample becomes the reference for production.
6. Production and quality control — fabric, inline and final checks against the approved sample.
7. Shipment — the remaining 50% is paid before shipment; goods ship with a commercial invoice, packing list and country-of-origin labelling.

Samples: what you pay and what you get

The sample fee depends on the product and its branding — a plain T-shirt and an embroidered heavyweight hoodie take very different work — so it is quoted per product rather than published as one price.

If your bulk order is 150 pieces or more, the sample fee is credited against the bulk order. LOMERAQ pays the cost of shipping the sample to you.

We keep revising the sample until you are satisfied, and we confirm the design with you before a sample ships, so nothing travels to you that you have not seen and agreed. Sample development takes a minimum of 1–2 weeks; treat that as a planning minimum, not a delivery promise — complexity and revisions extend it.

Payment

Payment is made in two instalments: 50% on order confirmation and the remaining 50% before shipment. This applies to both sample and bulk orders. Sample production starts once the 50% deposit is received; bulk production starts once the bulk order is confirmed with its 50% payment.

The currency and payment method are confirmed in writing in your quotation.

Ready to order a sample?Request a sample

Quotations

A quotation is itemised for your product, quantity, fabric, branding, labels and packaging, and states the sample fee. Shipping for bulk is quoted per route once the delivery address is known.

Quotations are valid for one week. If you are ready to go ahead after that, ask us to re-confirm the quote. For what drives the price, see the clothing manufacturing cost guide.

Shipping, import duty and VAT

Samples and small runs usually travel by courier; bulk ships by air or sea freight. Shipping terms are agreed per order and stated in the quotation. We hold no local stock — every order is produced in Sialkot and shipped to you.

Import duty, VAT and customs clearance in the destination country are paid and handled by the buyer. Every shipment carries the documents you need for clearance: commercial invoice, packing list and country-of-origin labelling. The guide to import duty on clothing from Pakistan explains how duty works for the EU, the UK and the US.

If something is wrong when the goods arrive

Check the goods as soon as you receive them. If anything is defective, report it to us with photos straight away — photos of the affected pieces, and how many pieces are affected, let us assess it quickly.

Because bulk production is checked against the sample you approved, the approved sample is the reference for what counts as a defect. Where goods are defective, we remake the affected pieces or refund them.

What is confirmed in your quotation

Some terms depend on the order, so they are agreed in writing rather than published: the currency and payment method, shipping method and terms, the production timing range for your quantity, how changes or cancellations after approval are handled, and the scope of any written inspection report you need.

The terms that bind an order are those stated in your written quotation and order confirmation.